Privacy Policy

Privacy & Cookie Policy

This policy explains how Azul & Oak processes your personal data through our website and throughout the customer journey, from first contact and appointments to quotations, projects, installation and after-sales service.

Article 1 – General

The controller responsible for processing your personal data is:

Azul & Oak Costa Blanca SL

NIF: B88771944

Address: C/ Pascual Guerrero Culiañez, 32, bajo, puerta 1D, 03158 Catral (Alicante), Spain

Commercial Register: Registro Mercantil de Alicante, Section 8, sheet A-206311, entry 1ª

Email: info@azulandoak.es

Telephone: 0034 654 193 289

Website: www.azulandoak.es

Azul & Oak processes personal data in accordance with the General Data Protection Regulation (GDPR), Spanish data protection legislation and the rules applicable to electronic communications and cookies.

Our website is for information purposes only and does not contain an online shop, customer account or online payment environment.

Article 2 – Personal data

2.1. What data do we process?

Depending on your contact with Azul & Oak, we may process the following personal data:

• first name and surname, telephone number and email address;

• appointment details and communications with us;

• information about your property, project, wishes, planning and budget when you share this with us;

• plans, photographs, measurements and other design or technical information required for a project;

• quotation, contract, delivery, installation, warranty and service information;

• invoice and payment information for our administration;

• technical website data, such as IP address and browser information;

• cookie and usage data when you consent to non-essential cookies.

2.2. How do we collect this data?

We may receive personal data when you use our website, complete a form, contact us by email, telephone or WhatsApp, request a newsletter or invitation, schedule a showroom appointment or video call, visit our showroom, start a quotation or design process, or become a customer.

Article 3 – Purposes of processing

3.1. What do we use your data for?

We use your personal data only for purposes related to our services, including:

• Contact and appointments: answering your enquiry, contacting you and arranging a showroom appointment or video call.

• Quotation and project: discussing your wishes, preparing designs and quotations, and carrying out an agreed project.

• Delivery, installation and after-sales: following up planning, delivery, installation, handover, warranty and service.

• Administration: handling invoicing, payments, accounting and other legal obligations.

• Newsletter and opening: sending newsletters, inspiration, company updates or an invitation to the showroom opening when you have given your consent.

• Website: ensuring the website functions securely and, when you consent, measuring website use and marketing performance.

The legal basis for processing depends on the purpose. This may be your consent, responding to a request or taking steps before entering into a contract, performing a contract, complying with a legal obligation, or our legitimate interest in managing our services and website securely and correctly.

3.2. Newsletter and commercial communications

We send newsletters or other marketing communications when you have given your consent or when the law expressly allows this. You can unsubscribe at any time, free of charge, via the unsubscribe link in our emails or by contacting us.

A request for an invitation to the showroom opening is not automatically treated as a general newsletter subscription unless this is clearly stated and you give your consent.

3.3. Sharing with third parties

We do not sell or rent your personal data. We share data only when necessary for our services, the performance of your project, after-sales service or when required by law.

Relevant data may, for example, be shared with installers and suppliers when this is necessary for performance, technical support, warranty or after-sales service.

3.4. Legal requirements

We may share personal data with competent public authorities, professional advisers or other parties when we are legally required to do so or when this is reasonably necessary to protect our rights.

Article 4 – Retention period

We do not keep personal data longer than necessary for the purpose for which it was collected. We take into account the customer relationship, statutory retention periods, warranties and any applicable liability or limitation periods.

• Enquiries and prospect data where no customer relationship is established are generally kept for a maximum of 24 months after the last relevant contact.

• Newsletter data is kept until you unsubscribe.

• Data for a one-off showroom opening invitation is kept until that purpose has been completed, unless you have also opted in to other communications.

• Customer, project and after-sales data is kept for as long as necessary to perform and follow up the project and for the applicable statutory periods.

• Commercial and accounting records are kept for the applicable statutory retention periods.

Article 5 – Your rights

Where the legal conditions are met, you have the right to:

• request access to your personal data;

• have inaccurate or incomplete data corrected;

• request deletion of your personal data or restriction of processing;

• object to certain processing and to direct marketing;

• receive your data in a commonly used, machine-readable format where the right to data portability applies;

• withdraw your consent at any time where processing is based on consent.

You can exercise these rights via info@azulandoak.es or by post to the address above. We may request additional information where necessary to verify your identity.

If you believe that we are not processing your personal data correctly, you may also lodge a complaint with the Agencia Española de Protección de Datos (AEPD), C/ Jorge Juan 6, 28001 Madrid, Spain.

We do not make decisions about you based solely on automated processing that produce legal effects or similarly significantly affect you.

Article 6 – Security and confidentiality

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure. Access to personal data is limited to persons and service providers who need the data for their work.

Article 7 – Service providers and international transfers

For our day-to-day operations, we use external service providers. Depending on the channel used, personal data may be processed by, among others:

• Webhero for the website and technical support;

• Microsoft for Outlook and business email;

• Google for Google Drive and, when activated, services such as Analytics, Tag Manager, Maps, YouTube and reCAPTCHA;

• Mailchimp for newsletters and email campaigns;

• Meta and LinkedIn when social media functions or marketing tags are used;

• WhatsApp/Meta when you choose to contact us via WhatsApp;

• Calendly or a similar scheduling tool when used for appointments.

Some of these service providers may process personal data outside the European Economic Area. Where this happens, we ensure that the transfer takes place in accordance with the GDPR and that appropriate safeguards apply.

For more information, please contact us at info@azulandoak.es.

Article 8 – Cookies

8.1. What are cookies?

Cookies are small files or identifiers that may be stored on or read from your device when you visit a website. Some cookies are necessary for the website to function technically. Others may be used for preferences, statistics, external content or marketing.

8.2. Which cookies may we use?

8.3. Your choice

When non-essential cookies or similar technologies are active, you will see a cookie banner on your first visit allowing you to accept, reject or manage them by category via the settings. Non-essential cookies are not activated before you have given your consent.

You can later change your choice or withdraw your consent via the cookie settings on the website. Refusing non-essential cookies should not unnecessarily prevent normal use of the website, except where a specific function technically depends on the service you have refused.

8.4. Current cookie list

The exact cookies and technologies may change when our website or the services we use are updated. The current list of cookies, providers, purposes and retention periods is shown in the website’s cookie settings panel.

Questions or changes

Do you have any questions about this Privacy & Cookie Policy or about the processing of your personal data? Please contact us at info@azulandoak.es.

We may update this policy when our services, website, technologies used or legal obligations change. The latest version will always be published on our website.

Last updated: 20 August 2026.